How do I activate my Pure Optimizer license?

Download the loader, enter your license key, and activate it on the machine you will use. The license binds to that machine's HWID on first activation and its timer starts.

What should I do if my license key did not arrive?

Check your email and spam folder for the checkout confirmation, then check the invoice page linked in that email. If it is still missing, email Pure Optimizer support with your payment email and invoice ID.

Does Pure Optimizer offer refunds?

Refunds follow the checkout provider's policy. For technical or license problems, Pure Optimizer support will work with you on troubleshooting.

Support | Pure Optimizer

Q: Can I request a Pure Optimizer HWID reset?

If you changed hardware or reinstalled your system, email support with your license key and invoice ID. HWID resets are reviewed case by case.

Support

Last updated: May 21, 2026

Need help?

The fastest way to reach us is by email. For order issues, include your invoice ID and purchase email.

support@pureoptimizer.com

Activating your license

Download the loader from the Loader page.
Enter your license key and activate once on the machine you will use.
Your license binds to that hardware (HWID) on first activation and the timer starts.

DOWNLOAD LOADER Setup View products

License key not received

Check your email (including spam) for the order confirmation from checkout. You can also view your license on the invoice page linked in that email. If nothing arrived within a few minutes, email us with your payment email and invoice ID before opening a payment dispute.

HWID reset

Licenses are bound to one machine after activation. If you legitimately changed hardware or reinstalled your system, email support with your license key and invoice ID. HWID resets are handled case-by-case at our discretion — one reset per license is typical when approved.

Refunds

All sales are final. We do not offer refunds. If you have a technical problem with our software or your license, we will work with you to fix it — time extensions, HWID resets, or replacement keys when appropriate. See our Terms of Service for full details.

Common errors

License not found — double-check the key from your invoice. No extra spaces.
HWID mismatch — key is active on another machine. Request an HWID reset if you changed PCs.
Expired / frozen / banned — contact support if you believe this is an error.